Firmware Update on PLAS9-W | Thales IoT Developer Community
March 15, 2019 - 8:58am, 2528 views
Hi there,
We try to update the firmware on our PLAS9-W module. The current fw version is 01.000. We use the gWinSwup APLAx V2.1.0.1 application and the following fw file: plas9-w_r01.005_a01.000.00.We use the PLAS9`s Modem Port with 115200 baud rate.
After starting the update process we get the following error: ERROR: timeout waiting for start character.
Do you have any idea why we have this error message? Maybe we forgot to set something...
Thank you in advance,
Csaba
Hello,
For PLAS9 you should use the USB modem port on which the module enumerates as Cinterion® LTE module Modem (which you probably do). In case of USB the baudrate setting should not matter.
Please check if the port you are using is accessible and if you can send AT commands on it. After that please make sure that any application is using this port.
gWinSwup creates the log file - please also see what's inside.
Regards,
Bartłomiej
Hi,
In the Windows 10`s Device Manager we see this entry: Gemalto M2M ALSx PLSx LTE USB Modem
This modem attached to a COM port and via that COM port is possible to send AT commands. During the fw update, no other application used that COM port.
In our gWinSwup app. there is no option to save or to open the log file. Is there a specific location where this log file created?
By the way, the reason why we tried this fw update is that the at+cgdcont command returns with ERROR and we thought that the current fw (A-REVISION 01.000.06) is old and do not recognizes this command.
This is a Cinterion DSB75 eval board.
Hello,
The log should be created automatically in the same folder where gWinSwup application is.
As for CGDCONT command does it always return ERROR or only in case of write command version? It may not be possible to configure the CID which is currently in use.
Please also write ATI1 reply from the module you have.
Best regards,
Bartłomiej
Unfortunately, there is no log in that folder. I think we will try another version from that app.
We get an error for all of them as you can see here (and the reply of the ATI1 as well):
-----------------
at
OK
ATI1
Cinterion
PLAS9-W
REVISION 01.000
A-REVISION 01.000.06
OK
at+cgdcont?
ERROR
AT+CGDCONT=?
ERROR
AT+CGDCONT=1
ERROR
-----------------
Thank you,
Csaba
Hello,
I have connected PLAS9 and successfully updated to REVISION 01.005 A-REVISION 01.000.00 on the modem port. In my Win10 system it's enumerated with the same name as in yours.
I can also confirm that it replies to AT+CGDCONT command. REVISION 01.000 A-REVISION 01.000.06 is a much older firmware.
Usually gWinSwup creates the log but in this case I don't have any log either so it seems that this version does not create log - I'm sorry for misleading you.
Please check at^sqport? reply on the port that you use for firmware update. It should be '^SQPORT: Modem'. If this is not the case I'd try with other Win system version if possible. It looks like for some reason gWinSwup cannot communicate with the module.
Best regards,
Bartłomiej
Hi,
We tried with another board and the update (and the AT+CGDCONT command as well) worked fine.
Thank you for your support!