EHS6 blocks | Thales IoT Developer Community
December 26, 2019 - 2:43pm, 752 views
Hi, we are using data collector hardware with an embedded EHS6 . The behaviour that we are seeing is that when a numbers of packets are dropped, the EHS6 blocks and no communication is possible. A hard reset seems the solve the issue temporarily. According to ISP, packet loss is around 1% to *** 2%. Also, signal is between -69dbm and -77dbm. This is not an isolated case as we see it on different devices, on different locations and with different ISPs. By-passing the modem-chip using an external 3g router (same location, same sim settings) solves the problem.
Is this a known issue? Anyone a hint as where to start digging for a solution?
Thanks!
In previous hardware, using a previous version of the chip we do not notice any problems
Hello,
could you please elaborate more about this issue? What is the answer to ATI1 of non - working module? What was ATI1 answer on previous module that was working fine? Do you use EHS6 module only or EHS6 terminal? How do you send / receive data? Do you use AT commands, Java or PPP protocol? If PPP, what is your host machine? Windows? Linux? Do you have any logs that show this issue?
Many thanks,
Adam